I bought a new pair of $70 walking shoes for our trip to Vegas. I am so glad that I decided to wear them for a few days to "break them in" before we left. They have now worn all of the skin off of the back of both of my feet ! I called customer service to complain and I got the "we don't give refunds directly, you will have to take them back to the store". So I asked if they would take them back even though they have been worn outside and she said "yes, but you have to return them to the store". So I called the store and was told "well we will just have to look at them and see if we can give you a refund". The store is two hours away from me !!! I am so mad - that $70 could have been spent on gambling and drinking in VEGAS !!